A few years ago I appeared in an article that the Guardian published in the sadly now defunct Work section. It was written by the charming Mark King (who now edits Moneywise) and it upset SOME people.
Mainly people in HR.
Dear oh dear.
Here is the article.
At that time I was quite a regular commentator on the Dear Jeremy page as ExBrightonBelle (for anyone that remembers me) and Mark approached me as it was obvious from my responses that I was an HR professional.
I don’t think any of us can get away from the fact that HR serves the management team over the employees. And yes as much as there will be many positive things that internal HR functions can do, they will mainly be focused on reducing costs, getting rid of difficult people and keeping the management team happy.
You can see how from a staff point of view that given those facts they may well see HR as their foe.
What has been hugely refreshing for me since I started my own business 5 years ago is that I honestly think it’s different when you are external. You don’t have to deal with politics, you can make recommendations and improve things and often part of our remit is coaching and developing people. Which you never get to do as an internal person.
The other thing we do a lot of which I love is bringing the brand in-house. The Brand very much being the domain of the marketing department when you are internal. And those two functions don’t often collaborate too closely. You can have a Brand bible and a Staff handbook and reading them it’s like two different companies. So being external we can also be pretty creative. In fact we have to be really to compete – why else would people choose to retain us?
Of course we are not a traditional outsourced HR business because we insist on face to face contact and agreed attendance in the office. Yes we support remotely 24/7 (but we don’t have an advice line – you just call your HR lead directly) and yes we firmly insist on the correct on brand (yours not ours) paperwork and good governance structures (we don’t offer tribunal indemnity insurance because we have never lost a tribunal – not as a company or in the professional history of our founder Ruth Cornish – so why would we slow everything down in that way) because we just don’t do tribunals.
If reading this you are kind of curious about what we could do for your business please get in touch. We’d love to hear from you.