For us the most important thing is to give our clients flexibility and the right expertise, no matter what issue crops up. It’s also about running a fluid business that can change and expand when it needs to.
We work with a group of trusted (and vetted) freelance HR professionals but we put simple systems in place to ensure that their work represents the standards we set for ourselves. We insist all documentation is stored on our secure shared drives, that all work or advice is quality checked and we hold regular case conferences. We also offer payroll, HR software and other integrated services that it is harder to replicate as a freelancer. We recognise that flexibility and professionalism are key… on both sides.
We also reward our freelancers for their efforts. If a freelancer comes to work for us and brings existing clients, we charge no mark up on that work, if they want to use our systems and bill through us. Maybe even benefitting from our P.I. insurance cover. It helps us grow our business and develop a rewarding supportive relationship with them.
If an associate takes a client
But what if an associate does go behind your back and work directly for a client? We know this happens and what it
should do is provide an opportunity to look at your own business and find out why. Is there a wider issue? Was your client concerned about cost and are they getting a better service working directly with an individual. Maybe your systems, response times or SLAs need reviewing.
It’s obviously in breach of your associate’s agreement with you to do this but perhaps they’ve taken the view short term work is worth more than developing longer term relationships.
So what would Amelore do? It might surprise you to know that we wouldn’t do anything at all. If either party had asked we’d probably have said yes anyway. At the end of the day personal integrity, personal brand and relationships are critical in business. We are all in business to make a living.
Our working motto is do as you would be done by. It influences all our relationships and approach. With clients, staff, suppliers and our business partners. That’s the Amelore way.